Overview - Emails Tab

LET'S INVESTIGATE SOME EMAILS

This page will walk you through all of the functionality within the Emails Tab.

NOTE: There are two sub-tabs within Emails tab. Email Messages, and Live Email Search.

Email Messages: Will display all emails found to contain risk, or have an attachment.

Live Email Search: Will perform a real time search of ALL Emails. This can be an incredibly time consuming process if parameters are not specific.

 

EMAIL MESSAGES TAB

 

 

SEARCHING:

By default all emails that contain risk, or have an attachment will be shown in the results box. Specific searches can be carried out by a number of different search criteria.

Subject: Search by the subject of the email.

Sender: Search by a specific sender.

Attachment Name: Search by the name of an attachment emails contain.

Mailboxes: Search by a specific mailbox (All sent and received)

Recipients: Search by a specific recipient.

Domain: Search for all emails by a specific domain.

Email Message Id: Search for all emails by the identified email id.

 

 

QUICK FILTERS:

 

You can easily filter your emails using the following quick filters.

• Emails With Phishing
• Emails With Malware
• Emails With Risk
• Incoming Emails
• Outgoing Emails
• Shared Within Domain

 

 

 

 

FILTER:

Selecting the filter button on the right side of the window will allow you to narrow search results even further.

 

Once clicked, a drawer will appear with many filter parameters to choose from, you can use as many as desired to filter your emails.

Email Date: A date range to apply to your filter.

Quarantine Status: Search for only emails by their quarantine status.

Messages Sent: The direction of emails being sent. To/From outside domains, or internal.

Risky Messages: Filter by risky messages (all), risky message body, or risky attachments.

Malicious Messages: Filter by messages containing malware or threat urls.

Email Attachments: Filter by messages that do/dont contain an attachment.

Trashed Messages: Filter by messages currently in the trash folder.

Attachment Size: Filter by the size of attachments contained in an email.

ICONS:

You will find icons next to each email containing risk.

Phishing Icon: The phishing icon will indicate that a message contains a known phishing URL.

 

Risk Icon: Messages containing risks will be displayed with the risky icon.

 

ATTACHMENTS:

The attachments column will display the number of attachments for each email message.

 

  

 

 

SENDER:

The Sender column will display whoever sent the email.

 

 

 

RECIPIENT AND MAILBOX:

Recipient: Will show the total number of recipients, as well as displaying a gold icon if there are recipients outside of your domain.

Mailbox: Will display the total number of mailboxes in your environment that contain the email.

 

 

 

SENT DATE:

The sent date column will display the date and time of the email that was sent / received.

 

 

 

 

ACTIONS:

Once you have identified the email of your choice, you will have a few options for how to deal with it.

Download: Downloading an email will allow you to see the entire body of the email for further investigation.

Preview: This will open a preview of the email in a new tab to see context without having to download.

Share Via Email: This will allow you to send the details of the email to a user of your choice with options for subject line and notes.

Preview Email Headers: Allows you to view all header details related to the email.

Download as PDF: Downloads email in a PDF format. Allows you to see the entire body of the email for further investigation.

 

 

 

LIVE EMAIL SEARCH TAB

 

Advanced Email search is a very powerful tool that will allow you to search every email within your organization. Searches performed here are real time and can be very time intensive if not properly performed. When using this search use as many search parameters as possible.

 

 

SELECT PARAMETERS:

Select as many parameters as possible that are relevant to your search, this will help ensure that search times are minimal.

 

Note: By default the search will "Lazy Load" meaning that it will load results until the page is filled, requiring you to scroll down to continue.  This allows actions to be taken on results before the search is complete.  If you need a comprehensive search without having to scroll each time the page fills you can uncheck the "Lazy Loading" check box. 

 

 

RESULTS:

Results will be displayed below the search box.

 

ACTIONS:

Delete: Once you have identified the email of your choice, you can select the checkbox next to the email and choose the Delete button.

 

Preview Email: This opens a new tab in your browser that displays the email content selected.

Preview Email Headers: This allows for preview of email header details.

Download as PDF: Downloads email in a PDF format.