Knowledge Base - Forgot Platform Account Username or Password

Overview:

When managing multiple accounts it's common to forget the username or password for login access. Platform login will require a Username and Password in the event SSO is not being utilized.

Detail:

Account recovery is available if a Username or Password is forgotten.

From the platform login page select "Forgot password" or "Forgot username". This will trigger a flow that allows for credential recovery.

Note:

• Recovery emails are only sent to existing platform accounts. Email inputs that do not match platform accounts will result in no recovery action.
• Recovery options are unavailable for accounts with "Enforce Google Sign On" enabled. Reset attempts result in a "Forgot Username/Password functionality is not available for SSO enabled account." alert message.
• Email [e-mail] if login roadblocks persist.