FAQ

Most Frequently Asked Questions

• What Should I Be Looking For?
• How Does ManagedMethods Handle Data?
• Why Is My Site Hosted On managedmethodsdev.com
• Does ManagedMethods Retain Any Data?
• How Does Cloud Access Monitor Work?
• I've Lost My Password and/or Login Credentials. What Should I Do?

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Summary Page

• Why Isn't There More Data on My Summary Page When I Know My Environment Contains More?
• How Can I Tell Who Logged in From the Location Pinned on the Login Map?
• How Can I Dig Deeper into the Information Shown on the Summary Page?

Accounts Tab

• Can I Narrow My Results Without Searching For a Specific Account?
• How Can I See More Detailed Information on Individual Accounts?

Files & Folders Tab

• Where Do Quarantined Files Go?
• How Can I Find More Information On an Individual File?

Emails Tab

• Where Do Quarantined Emails Go?
• Why Can't I Find a Specific Email That I Know Exists?

Team Drive / One Drive Tab

• Why Do I Only Have the Option to Download and Delete Team Drive Files?

Risks Tab

• What Words Are Used by the Profanity Filter and How Can I Change Them?
• What Is an Image Risk?
• What Do PCI and PII Stand For?

Malware Tab

• How Does Cloud Access Monitor Scan for Malware?
• I Suspect a File Flagged as Containing Malware is a False Positive. How Can I See Why it Was Flagged?

Apps Tab

• What Makes an App Considered Risky?
• Why is a Known Trusted App Being Flagged as High or Critical Risk?
• How Can I Exclude a Trusted App That Has a High Risk From Our App Policy?

Policies

• What Can I Do to Prepare for Policy Configuration?
• Why Am I Getting So Many Policy Violation Emails?
• Why is My Policy Sending Me Emails But Not Taking Action on Content/Users/Apps?
• Why Am I Not Getting Policy Notification Emails As Soon As They Happen?
• Why Did an Email That Violates One of My Policies Still Get Sent?
• How Can I Create a Custom Policy?

Reports

• How Do I Generate a Report?
• Can I Schedule a Report to be Emailed On a Regular Basis?
• How Do I View/Edit My Current Scheduled Reports?