FAQ

Most Frequently Asked Questions

• Student Safety Teams- A High Level Overview
• "Your connection is not private" When Navigating to Platform URL
• Do I need to use a Super Admin Account?
• Phishing - Google Doc Share (What To do)
• Users Unable to Share Google Workspace Files: Marked as "Inappropriate"
• What Should I Be Looking For?

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Summary Page

• Checking Summary Data Points

Accounts Tab

• Why does Device Analyzer show data from past years but nothing recent?

Emails Tab

• Can't Find Existing Email

Risks Tab

• What Words Are Used by the Profanity Filter and How Can I Change Them?
• Abbreviated Default Risk Names

Malware Tab

• How Does Cloud Access Monitor Scan for Malware?
• I Suspect a File Flagged as Containing Malware is a False Positive. How Can I See Why it Was Flagged?

Apps Tab

• Why is App "Name" all numbers?
• How To Update an App Policy
• What Makes an App Considered Risky?
• How Can I Exclude a Trusted App That Has a High Risk From Our App Policy?

Policies

• What Can I Do to Prepare for Policy Configuration?
• Why Am I Getting So Many Policy Violation Emails?
• Why is My Policy Sending Me Emails But Not Taking Action on Content/Users/Apps?
• Why Am I Not Getting Policy Notification Emails As Soon As They Happen?
• Why Did an Email That Violates One of My Policies Still Get Sent?
• How Can I Create a Custom Policy?

Reports

• How Do I Generate a Report?
• Can I Schedule a Report to be Emailed On a Regular Basis?
• How Do I View/Edit My Current Scheduled Reports?